Privacy Policy

Pocket Travel Platform Inc. (“Pocket,” “Pocket TP,” “we,” or “our”) respects your privacy. This policy explains how we handle personal information across pockettp.tech, creator storefronts, our agency platform, booking services, beta programs, and related applications.

Creators may independently control customer information entered into their agency workspace and may have separate legal obligations to their travelers and customers.

• Account information, including name, email, credentials, role, tier, preferences, and authentication records.
• Agency and storefront information, including biography, location, brand content, certifications, compliance information, public links, and published travel products.
• Customer and booking details, including contact information, itineraries, appointments, group-trip information, passenger or guest data sent to travel suppliers, and booking references.
• Transaction and financial records, including subscription status, booking totals, commissions, fees, payouts, expenses, budgets, and tax summaries.
• Content and files, including journal entries, media, receipts, certificates, KYC documents, and prompts submitted to AI-assisted features.
• Usage metadata, including device and browser information, IP-derived location, page views, clicks, referrers, diagnostics, and timestamps.
• Messages, support requests, beta feedback, contact-form submissions, and communications with Pocket.

Public storefront content can be indexed, copied, or shared by others. Review information carefully before publishing it.

• Operate and personalize digital agency storefronts and back-office workflows.
• Search travel inventory, process booking inquiries, synchronize supplier bookings, and support traveler service.
• Provide CRM, appointments, group trips, media planning, Pocket.Money, tax summaries, analytics, and customer support.
• Run AI-assisted features at your request and return generated drafts for human review.
• Authenticate users, prevent fraud, protect the platform, troubleshoot errors, and enforce our Terms.
• Communicate about accounts, beta access, security, platform changes, and marketing where permitted.
• Improve products using aggregated or de-identified data where practical and comply with legal obligations.

Where required, processing is based on contract, legal obligation, legitimate interests, consent, or protection of users and the public.

We may share necessary information with infrastructure, analytics, AI, communications, travel, payment, authentication, and professional-service providers; authorized workspace participants; regulators; law enforcement; or a corporate successor. We do not sell personal information for monetary consideration.

Payments are processed through encrypted third-party merchant and payment partners such as Stripe and approved travel suppliers. Pocket does not store full payment-card numbers or card security codes.

We retain transaction logs, provider identifiers, booking totals, fees, commissions, refunds, disputes, subscription details, and payout records for service operation, reconciliation, fraud prevention, legal compliance, and creator reporting.

When live travel payments are enabled, card collection and any required 3D Secure authentication will be handled through approved PCI-compliant providers. Their separate privacy terms also apply.

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted transport, access controls, restricted backoffice access, administrator two-factor authentication, signed webhooks, scoped authorization, and encryption for selected secrets and sensitive values.

No system is completely secure. We retain information only as long as reasonably needed for service delivery, records, disputes, security, and legal obligations. Information may be processed internationally by Pocket and its providers using required contractual or legal safeguards.

Depending on your location, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, marketing opt-out, or appeal. We may verify identity before completing a request. Pocket is intended for adults; platform accounts generally require users to be at least 18.

Necessary cookies support authentication, security, preferences, and core functionality. Optional analytics or performance technologies will use consent or opt-out controls where required.

For privacy questions or rights requests, use our Contact page, select “Privacy request,” or email hello@pockettp.com.

We may update this policy as the beta, law, and our practices evolve. Material changes will be posted with a revised date and additional notice where required.